Protection Point is 100% Canadian and the leading independent provider of commercial equipment warranty in Canada
  1. Why purchase our Service Protection Plans over the competition?
  2. Do I need pre-authorization to begin a claim repair?
  3. What do I do if I have a “technical” question?
  4. Is there a claim limit?
  5. Can I get a quote on a machine that is not listed in the on-line quote system?
  6. What types of equipment are eligible for service protection?
  7. What is covered under a Service Protection Plan?
  8. When is an oil analysis required?
  9. Can I sell service protection after the equipment is sold and delivered to the client?
  10. Can a service plan be transferred?
  11. Can a service plan be cancelled?

Answers

Why purchase our Service Protection Plans over the competition?

It’s the little details that make our service protection plans stand out from the competition. Where else can you get truly unique coverage options like: Used, Timed Out, Extend the Extended and Travel Time & Mileage. Robust options providing comprehensive coverage on new and used commercial construction, lift, forestry and agricultural equipment, all from one Canadian source. PLUS, the service warranty products we distribute are protected under Canadian Legislation.


Do I need pre-authorization to begin a claim repair?

Claims are NOT pre-authorized, however, Dealers may contact Protection Point for access to a technical consultant if they wish to discuss a repair prior to beginning. This is strongly advised if the estimated repair of the component is 75% or more of the replacement cost of the entire assembly. Call 1-888-952-5511.


What do I do if I have a “technical” question?

Call 1-888-952-5511 or email us


Is there a claim limit?

Yes, please refer to the actual warranty document to confirm the coverage amounts. If you need a copy of the document call 1-888-952-5511 or email us.


Can I get a quote on a machine that is not listed in the on-line quote system?

Absolutely: call us at 604-952-5511 or 1-888-952-5511.


What types of equipment are eligible for service protection?

Most brands of new or used construction, lift & agricultural equipment, along with a growing number of new forestry brands.


What is covered under a Service Protection Plan?

Each program is different. It's best to refer to the actual warranty document for specific details. You will find the included Master Parts Schedule of particular assistance. If you need a copy of the document call 1-888-952-5511 or email us.


When is an oil analysis required?


Can I sell service protection after the equipment is sold and delivered to the client?


Can a service plan be transferred?

Yes, new and used service plans may be transferred once. However, the coverage stays with the machine (it is the machine that is covered) so you do not necessarily need to complete a transfer. If your client still wishes to file an official transfer request contact us to obtain a transfer form and instructions.


Can a service plan be cancelled?

Some can be, check the actual warranty document to be sure. If so, contact us to procure a cancellation form and instructions.


» Top of page